
FAQs
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Frequently Asked Questions.
Our valuable customers at Jewelivo may have some queries regarding product, quality, delivery, invoice, returns, exchange, etc. We have answered a few of the queries on the right side of this page. You may call or email us if you have any other queries.
Shipping Worldwide
At present we are shipping in India only.
14 Days Return
We request our customers to let us know if there is any defect in the product within 7 days of receiving the order.
Security Payment
Payment by our valuable customers for their purchase is safe and secured.
We work with trusted logistics partner to provide an excellent delivery experience for your jewelry.
After order confirmation, we generally dispatch order within 48 hours. Once send off , most deliveries are completed within 4 to 6 business days, varying based on customer location.
We are happy to offer you a hassle-free online shopping experience. We provide a 14 day return, exchange, and refund policy starting from the delivery date. Please note that the items must be returned in their original packaging and should not have been used. We reserve the right to process refund after checking the returned items.
Please note that we work with trusted logistics partner so there will be hardly any chance of delay. But if there is delay for unavoidable reason then our customers have the right to cancel the order.
The invoice copy will be enclosed along with the item in the courier package.
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After order confirmation, we generally dispatch order within 48 hours. Once send off , most deliveries are completed within 4 to 6 business days, varying based on customer location.
Our valuable customers have the right to return or exchange the item giving a genuine reason for the same.